Contact & support

You were charged once, the “Total today” amount shown at checkout. Your receipt from Stripe has the exact amount, and your card statement shows PUPWISE. Prices and renewal terms for every plan are in our Subscription Terms.

Email support@pupwise.app from the address you used at checkout and write “cancel”. Do it at least 24 hours before your period ends and you won’t be charged again. We’ll confirm by email.

Yes. Email support@pupwise.app from the address you used at checkout and ask for a refund. We refund the full amount to your original payment method; it usually shows within 5–10 business days.

We’re putting the finishing touches on the program and will email you the moment it opens, at the address you gave us.

Check your spam and promotions folders for mail from pupwise.app. If it isn’t there, email us and we’ll resend it or fix a mistyped address.